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Frequently asked questions

How do I know if I need to see a psychologist?

All sorts of individuals consult with a psychologist for a range of different issues. Mental health impacts everyone. Many people can be troubled by feelings or concerns that prevent them from functioning to their full capacity or from leading happy and fulfilling lives. Life changes, new events or circumstances and changes in relationships or work can often trigger difficulties. Some individuals have been struggling for a long time and have finally decided that now is the time for change. If you think you are ready to make some changes in your life then please give us a call on 0490 340 021 or email on to discuss whether a consultation would be helpful for you.

How many sessions will I need?

The number of sessions required will vary depending upon your issue or individual needs and circumstances. This will be discussed following your initial appointment. Some clients only require 6 to 12 sessions. However, some clients have issues that have existed for many years and have deeper origins. Depending upon the severity and chronic nature of the presentation, sessions may be needed over a longer period of time.

What should I expect when I see a psychologist?

It is understandable to feel uncomfortable or anxious about talking to new person, particularly about sensitive information.

Broulee Psychologist provides a relaxed and supportive approach to assist you to feel comfortable to share your concerns. The focus is on providing an open and collaborative approach to helping you address your difficulties.

All psychologists work differently so if you have seen a psychologist before you can expect things to be slightly different. In your first session, you will be asked to talk about your current presenting problem as well as providing a comprehensive background in order to gain a full picture of your current concerns and circumstances. We will also speak about how we work and establish some guidelines for subsequent sessions together, including frequency of sessions, fees, confidentiality and treatment goals.

You will have an opportunity to ask any questions that you may have and you should be expected to get some feedback about how many sessions may be required and the recommended treatment approach to be taken.

How often do I need to attend sessions?

When seeing a psychologist, it is helpful to have sessions close together initially in order to begin working together to address current issues. For this reason, we prefer to schedule a block of three initial sessions on a weekly basis at the start. Over time, these sessions may be spread out over time, moving from fortnightly to monthly. This allows time for individuals to put strategies discussed in sessions to use and practice techniques. It is also provides time for consolidation while remaining connected to review progress and attend to any further issues that may arise. Frequency of sessions is flexible and will generally be discussed on an ongoing basis during your treatment.

How long are sessions?

Sessions for individual clients are usually 50 minutes long. The final 5-10 minutes of the scheduled appointment is dedicated to arranging payment and organising subsequent appointments.

How do I make an appointment?

Broulee Psychology is open from Monday to Friday during business hours.

Please call on 0490 340 021 or send an email to to discuss making an appointment.

How long do I have to wait for an appointment?

Wait times can fluctuate based on the time of year. However, if you are flexible with your times then we can usually find an appointment time depending upon psychologist capacity.

Some appointment times have a higher demand, such as those first thing in the morning or later in the afternoon. You may have to wait longer for these times.

We do keep a cancellation list so it may be possible to get an earlier appointment depending upon cancellations.

What if I am in crisis or need to see someone immediately?

Broulee Psychology is not able to provide crisis appointments. If you need to speak with someone immediately, we recommend calling the Mental Health Line on 1800 011 511.

If you are not safe or there an emergency, you should attend your local emergency department or dial 000 for immediate assistance.

Do I need a referral?

Individuals do not have to have a referral to access our service.

GP referrals provide individuals with Medicare rebates that can cover a portion of your service fee for up to 10 sessions within a calendar year. A GP referral is not necessary to claim rebates from Private Health Insurance.

Are sessions confidential?

It is natural to be concerned about your confidentiality when you are sharing intimate details about yourself with a psychologist. This is particularly important for individuals living in a small town.

Information obtained during sessions is confidential and cannot be disclosed without your consent. There are some legal limitations to confidentiality which will be discussed with you in your first session.

You will be required to sign a consent form before any information can be shared. This will necessary for information sharing with the referring GP.

Can I claim a rebate for sessions through Medicare?

Medicare offers rebates for up to 10 sessions per calendar year for eligible clients with a GP referral. For more information, see Fees and Rebates on our apppointment page.

Do you provide a bulk billing (free) service?

Unfortunately Broulee Psychology is not able to provide bulk billing (free) services. We are a private billing practice so consultation fees need to be paid in full and the rebates can be claimed directly by Medicare. When you pay your account, we can lodge a claim to Medicare on your behalf. This rebate should be returned to you within 24-48 hours.

Broulee Psychology is happy to provide clients that require a low cost or free service with external options and services that are funded by the government to provide free services in our local area.

What is the difference between a psychologist and a psychiatrist?

Psychologists and Psychiatrists both work in the area of mental health and often refer to each other. However, there are significant differences between these two professionals.

Psychiatrists are medically trained doctors who have gone on to specialise in the field of psychiatry. Psychiatrists are able to prescribe medications to treatment mental illness.

Psychologists generally have at least six years of training in the field of psychological treatments for mental health issues. Psychologists use treatments (sometimes called “talk therapies”) that are focused on improving a person’s mental health without the use of medication or alongside medication that is prescribed by a GP or psychiatrist.

What is the difference between a psychologist and a counsellor?

Psychologists usually have a minimum of six years of university training and are required to be registered with AHPRA (Australian Health Practitioners Regulation Agency). Psychologists practice according to a Code of Ethics outlined by the Australian Psychological Society. This code sets out standards of professional conduct for psychologists in order to ensure that clients are receiving a high level of professional care.

In Australia, counsellors and psychotherapists are not regulated by a specific government body. This means that anyone can call themselves a counsellor or psychotherapist whether or not they have undertaken professional training in treating mental health issues. It is for this reason that counsellors are not eligible to claim Medicare rebates when working with clients.

If you are planning to work with a counsellor or psychotherapist, it may be wise to enquire about their qualifications, the professional organisations that they belong to, and whether they practice according to a professional code of ethics.


FREQUENTLY ASKED QUESTIONS - Online Psychological Therapy

What is online psychological therapy?

Online psychological therapy is psychological therapy provided via videoconference.

This means that the psychologist and the client can see each other online via their laptops or smartphones during the session.

Alternatively, psychological therapy sessions may be conducted over the telephone if you prefer.

What is a telehealth session?

Telehealth simply means health services provided online or via telephone. Telehealth sessions are the same as online psychological therapy sessions.

How do I access my online psychological therapy session?

Online sessions are easy to access. All you will need a device with a microphone, camera and an internet connection. Prior to your appointment, your psychologist will send you a unique link to the online therapy session. All you need to do is click on the link at the time of your appointment and you will see your psychologist on the screen in front of you.

Are online psychological therapy sessions safe and secure?

All psychological therapy sessions, whether conducted online or face to face, are confidential between you and your psychologist.

At Broulee Psychology, we use secure video conferencing software that meets the strict requirements set out in the Australian Privacy Principles.

How much is online therapy and can I claim a rebate from Medicare?

Our standard sessions fees apply to online psychological therapy.

Medicare and private health fund rebates are available for online psychological therapy sessions.

Will an online session be different from a face to face sessions?

If you are used to seeing your psychologist face to face sessions in the clinic, then online therapy sessions will feel a little different in the beginning. But don’t worry, you will soon adapt to the new format.

Some clients now report preferring online therapy sessions over face to face sessions.

Is online therapy effective?

Research has consistently found that online therapy can be equally as effective as face to face counselling, particularly when focusing on short-term goals and reducing symptom severity.

In fact, some studies have shown that online therapy can be more effective than face to face therapy, especially when it involves the use of cognitive-behavioural strategies in certain circumstances.

Can I wear my pyjamas?

We recommend you wear something comfortable and appropriate for an online therapy session. This may be your pyjamas or even your favourite onesie! We will be in the clinic so it will be normal work attire for us.




Tel: 0490 210 034

fax: 02 4413 1500


3/40 Train Street
Broulee NSW 2537


Monday - Friday 8:30am - 4:30pm

By appointment only


If you need to speak to someone urgently or outside of business hours, please call the NSW Mental Health Line on 1800 011 511


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